Return Policy
Product return requests are made within the following criteria based on the provisions of the Consumer Protection Law No. 6502.
Returns, cancellations and exchanges are not made for unpacked underwear products due to hygiene and health reasons. Underwear parts, singlets, panties, boxers, corsets, slips, snaps, body socks, tights and bras, nightwear and underwear sets; swimwear, hijab swimsuit and bikini type sea clothes, sauna tracksuits cannot be exchanged or returned due to hygiene conditions.
www.luxessecret.com the products purchased on our page and returned by stating that they are defective (defective) goods will be sent to the manufacturer for review by us, and the transaction will be made according to the result of the review. This process can take up to 15 working days. If the product reaches us and is found to be faulty after the necessary inspection, a refund will be made. In these cases, the price of the product is refunded according to the request of our customers and the exchange process is carried out if requested.
www.luxessecret.com ; any opening, deterioration, destruction, tearing, use, etc. in the product and its packaging. it reserves the right not to return the product and not to refund the price in cases it detects and in the event that the product cannot be returned to the customer in its current form and together with the product invoice. Return, exchange and cancellation shipping costs belong to our customers.
www.luxessecret.com you can request the cancellation of the sale of the product/products that you have created an order by paying through it before your order is delivered to the cargo and you can cancel the order. If you submit this request after your order has been delivered to the cargo, your cancellation process will not take place. In this case, you can only perform the refund process after your order has reached your hand. Refund, exchange and cancellation shipping costs belong to our customers.
Our customers who place orders with the payment method at the door must use their cancellation rights before their orders are delivered to the cargo. Paying paid orders with this payment option, our customers are deemed to have accepted that they will pay the round-trip shipping costs and the collected shipping costs in accordance with the Distance Sales Contract if they do not receive their orders.